Terms & Conditions

100% Satisfaction Guaranteed :  Our policy is your 100% satisfaction guaranteed. ON DUTY, INC. must be notified within 30 days from receipt of shipment of any damages or shortages incurred. We will make every effort to remedy any problems that may arise. Due to mandated health codes, food and water items are non-returnable. If necessary, we will substitute an item of equal or greater value when that item is unavailable from our suppliers. 

All orders are subject to a 20% restocking fee.


Shipping:  Orders will be shipped FOB Westminster, Montclair, or Yucaipa CA. Shipping charges are added to the invoice. Freight quotes are good for 15 days. Our minimum shipping charge is $7.25. We cannot assume additional freight charges for lift gate, inside delivery and residential services.  All next day rush orders must be submitted to us no later than 12 noon PST. Based on the size and availability of product, we cannot guarantee that all orders submitted to us for same day shipments will in fact be sent that day or the following day.

We will ship direct to your customer at no additional charge. There is a $50.00 minimum order on all orders.

Pricing:  Prices are generally set for one year, however, due to price fluctuations from our suppliers we reserve the right to change prices without notice. Every effort has been made to eliminate errors in our online catalog. In the event of an error, we reserve the right to change prices.

Adults & Children:  Customer warrants that he or she is over 18 years of age, not subject to the Child Online Privacy Act, of legal age to enter into contractual agreements in the state in which he is present when he/she makes this purchase, and is the true and authorized owner of the credit card or any other form of payment used to make this purchase.

Minimum Purchase Required:  To be able to purchase disaster preparedness products from us at these incredible savings, you must make a minimum product purchase of US$50.00. Some of our suppliers require a minimum order to be able to drop ship directly to you. This US$50.00 required minimum purchase does not include applicable sales tax or shipping. 

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