FAQ

What are your hours of operation?   Our website operates 24/7. In addition, we have Sales and Customer Service Representatives available to answer questions Monday - Friday, from 9am to 4pm PST. Excluding holidays. 

Can I place an order over the phone?   Yes. Simply call us Toll-Free at 800-8ON-DUTY (800) 866-3889. A Sales Representative will gladly assist you in placing your order over the phone.

Do you have a store that I can visit?   In order to keep our prices as low as possible, we do not have a retail store. We provide our web site visitors with full descriptions of our products along with high-resolution photographs.

Do you charge State Sales Tax?   By law, we are required to collect sales tax when an order is shipped to a California Address. We do not collect sales tax for orders shipped outside of California.

What types of payment do you accept?   We accept: MasterCard, Visa, Discover, American Express, and most Bank Cards. In addition, we also accept PayPal.

Do you accept purchase orders?   Yes. We accept purchase orders. To place an order by Purchase Order, simply add items to your shopping cart. Then, during the checkout process, select Purchase Order as your payment option and enter the purchase order number. A Sales Representative will contact you if additional information is needed.

Do you offer quantity discounts?   While our regular prices are already discounted, we do offer additional discounts when you order large bulk quantities of the same product. To inquire about large quantity discounts, please send an email to service@wholesaledisastersupplies.com or Call 800-8ON-DUTY (800) 866-3889

Is this web site safe and secure?   Absolutely! Our site uses a dedicated SSL Certificate that encrypts all of your information entered during the purchasing transaction. In addition, our web site is Safe for both Privacy Protection and Transaction Protection! Also note that we do not store credit card information in our system and we never share, or sell your personal information with anyone!

What types of confirmations do you provide when placing an order?   The last step in the checkout process will ask you to confirm your order. Prior to doing so, we display all of the costs associated with your order (Total cost of merchandise, Tax (CA Only), and Shipping). In addition, We send you a confirmation email once we receive your order, and another one once your order is shipped.

Where will my order ship from?   Orders will be shipped FOB Westminster, Montclair, or Yucaipa CA. Shipping charges are added to the invoice. Freight quotes are good for 15 days. Our minimum shipping charge is $7.25. We cannot assume additional freight charges for lift gate, inside delivery and residential services. All next day rush orders must be submitted to us no later than 12 noon PST. Based on the size and availability of product, we cannot guarantee that all orders submitted to us for same day shipments will in fact be sent that day or the following day.

What Delivery Service do you use to ship orders?   We ship most orders using UPS Ground Services. Due to the weight of Emergency Preparedness Kits, UPS Ground is the most cost effective method of shipping most orders. Please note that UPS will not deliver to PO Boxes, so please provide a physical address to deliver your order to. At our discretion, we reserve the right to use other shipping companies who provide similar shipping services and delivery times. For larger orders, we may use a freight shipping service.

How is the Shipping Fee Calculated?   The Shipping Fee is calculated based on the Ship To Location and the size and weight of the items ordered.

How long does it take to ship my order?   90% of our orders are shipped within 48 hours. Since we build our kits as they are ordered, larger kits, or large quantity order will take longer. Keep in mind that Emergency Preparedness Kits that contain food and water supplies are built-to-order, which ensures that you kit arrives with the full 5 year-shelf life. If you have any questions about the shipping time of your order, please contact us at service@wholesaledisastersupplies.com.

Can I track the shipping progress of my order?   A UPS tracking number is emailed to you once your order is shipped. The email address for UPS is www.UPS.com.

Will you ship directly to my customer?   We will ship direct to your customer at no additional charge. There is a $50.00 minimum order on all orders.

How long are web prices good for?   Prices are generally set for one year, however, due to price fluctuations from our suppliers we reserve the right to change prices without notice. Every effort has been made to eliminate errors in our online catalog. In the event of an error, we reserve the right to change prices.

Who can order?   Customer warrants that he or she is over 18 years of age, not subject to the Child Online Privacy Act, of legal age to enter into contractual agreements in the state in which he is present when he/she makes this purchase, and is the true and authorized owner of the credit card or any other form of payment used to make this purchase.

Is there a Minimum Purchase Required?   To be able to purchase disaster preparedness products from us at these incredible savings, you must make a minimum product purchase of US$50.00. Some of our suppliers require a minimum order to be able to drop ship directly to you. This US$50.00 required minimum purchase does not include applicable sales tax or shipping.

Can I return my order?   100% Satisfaction Guaranteed : Our policy is your 100% satisfaction guaranteed. ON DUTY, INC. must be notified within 30 days from receipt of shipment of any damages or shortages incurred. We will make every effort to remedy any problems that may arise. Due to mandated health codes, food and water items are non-returnable. If necessary, we will substitute an item of equal or greater value when that item is unavailable from our suppliers.

Is there a restocking fee if I return my order?   All orders are subject to a 20% restocking fee.

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